One of our tenets is simply to do the right thing. We believe in a long-term commitment to the customer. This is evident in our call-back trips which ensure the customer is happy.

Occassionally, a new customer may get an error message which they believe is attributable to something we did. OCC goes out of its way to provide a solution for the customer, even if it means an additional trip to the site. Most of the time, the error message is related to an update to Microsoft Windows or to a message from anti-virus software.

The classic problem is 'something flashing'. A window is trying to get attention.

If OCC cannot resolve the issue over the phone, a trip is taken to the customer to get them over the problem.

We also believe in being exceedingly punctual. We know customers appreciate this.

Moreover, we believe in not 'taking advantage' of the uninitiated. Because we truly want to help the residential and corporate customer, we maintain a fairness policy which includes standard pricing and a can't-fix/don't charge rule.

Our philosophy is that our integrity will be rewarded by our loyal customers. So far, this hypothetical has been upheld.

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