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Warranty Issues

We understand that your computer may still be under warranty and we do our best to find this out. Furthermore, we understand your need to have a guarantee that our work is performed correctly.

As with every project we undertake, OCC does its homework first. This includes bringing out Factory Service Manuals as needed and researching warranty issues.

If the customer's computer or device is under warranty, this will be indicated to the customer before work commences.

The customer does not need to be concerned that our repair will 'void the warranty'. This has never happened. We consult with our customers about the various complex warranty issues such as what happens when a hard drive needs to be replaced in a new computer.

In general, Orange Crystal Consulting ("OCC") guarantees its work. Here are some of the promises we provide:

  1. If a software or hardware repair fails due to our oversight, we promise to correct the problem.
  2. Although reasonable care is made to ensure safe handling of your electronic components, if we physically break a part or an entire device, we promise to replace it at no charge. If the part or component or computer is not available we promise to replace the part with one of parallel functionality/value. Software and data is EXCLUDED from this promise as it is assumed the customer has adequate backup.
  3. We will make a reasonable effort to research your particular problem before attempting to solve it. Such research may require that the computer be brought into our lab environment for further testing.
  4. If your computer develops a problem due to a known Microsoft or Apple problem, OCC will straighten out the problem in accordance with Microsoft or Apple recommendations. This is a billable event.
  5. At the customer's request, and at no charge, OCwill undertake a reasonable amount of testing on your components, computer or network to rule out that our work was the cause of your current problem. If our work was found to be at the root of your problem, it will be corrected at no charge. If, however, this reasonable amount of testing uncovers that OCC is not responsible for the root of your problem, then the testing to uncover the real problem is billable time.